Regional freight operator
Northstack Logistics
A dispatch desk running on spreadsheets and phone calls.
340 hrs/mo
automated
-58%
dispatch errors
9 wks
to full cutover
We sat with the dispatchers.
Three days on the floor before a line of code. The spreadsheet had 14 tabs; four mattered.
One console, live data.
Driver status, load board, and customer ETAs in a single view. Every phone call it replaced was logged as a saved interruption.
Cutover in stages.
Two dispatchers for two weeks, then the whole desk. The spreadsheet stayed available and went untouched.
340 dispatcher-hours automated per month and dispatch errors down 58%. The night shift now runs with one person instead of two.